Terms of Service

This website is controlled by The Vape City. Please read the Terms & Conditions carefully as by using this website or ordering products from this website you agree to be bound by all of the Terms & Conditions.

In the terms & conditions, the purchasor is referred as‘you’or‘your’and the seller, The Vape City is referred to as ‘we’’us’ or ‘our’.

LIMITED LIABILITY

We are doing our best possible measures to make sure that the information on this website is correct and consistent, our company VS Group of Enterprises Limited (trading as The Vape city) as retailers, to the fullest extent permitted by law, will not be responsible for errors or incorrect statements or be liable whether in contract, tort (including negligence) or any other case for any loss or damage (whether direct or indirect) out of the use of, or the incapability or lack of abilities to use any content on this site. The specified limitation of liability is applicable even if  VS Group of Enterprises Limited (trading as The Vape city) or its representatives has been advised of the likelihood of such damages.

 

PURCHASE TERMS

When purchasing products on the website you confirm and acknowledge that:

(a) you are 18 Years Old or Over to purchase Vape Products  and that you can produce sufficient evidence (e.g. NZ Driver’s Licence or Passport) of that entitlement on request prior to or upon delivery of the products;
(b) all information supplied by you to us is true and correct at the time you make any purchase on the website;
(c) notwithstanding the above, we may refuse to accept your order at our sole discretion;
(d) we may disclose your information to your bank or credit card company and for the purposes of any debt recovery proceedings we may issue against you;
(e) we may restrict your ability to purchase products via the website by imposing a credit limit on your account.

 

GUARANTEES

If you buy a product from this website and receive a faulty product or a product different from that which you purchased, please contact us. If the product has quality problems, rather than use problems, we will arrange for your purchase to be returned for a full refund. No refund will be given for product returned in an unsellable condition or for product not found to be faulty on inspection of the returned goods.

 

PRICE

All product prices quoted on our website are in New Zealand Dollars and include 15% GST. We reserve the right to vary prices without notice.

 

SHIPPING FEE

Product prices are quoted exclusive of shipping charges. Any courier or handling charges in relation to your order will be notified to you at the time you place your order and be added to the total price.

 

PRICING MISTAKES DUE TO COMPUTER ERROR

In the event of a computer error resulting in a material misstatement of the price of your order we may, prior to you receiving the order or at any time thereafter, require that you pay us the different between the amount actually paid by you in respect of your order and the correct amount that is payable.

In the event that we become aware of any misstatement prior to delivery, we will make reasonable endeavors to contact you and advise you accordingly. You may elect to cancel your order to the extent of the misstatement.

 

PAYMENT METHOD

We accept payments via credit card, bank transfers and paypal. Payments will be processed after all applicable information has been received. If your information to us is not received or incomplete, payment cannot be processed. If the payment process is successful, you will receive an order confirmation by email.

 

CREDIT CARD PAYMENT

We want you to have a safe and secure shopping experience online. All payments via our site are processed using SSL (Secure Socket Layer) protocol, whereby sensitive information is encrypted to protect your privacy. You can help to protect your details from unauthorized access by logging out each time you finish using the site, particularly if you are doing so from a public or shared computer.

 

DELIVERY

We will attempt to dispatch your item as soon as possible, it may however take up to 2-3 working days from date of payment for your item to be dispatched. Please note items will not be dispatched until payment has been received in full. Estimated delivery times will be displayed at the time of checkout. However, we bear no liability for delays caused by Courier companies. All estimated delivery times are in business days and exclude weekends and/or public holidays.

 

REFUND POLICY

Once your order has been accepted for the products, you may not cancel the order without our consent. Returns for credits will be given at our discretion. The cost of return is your responsibility.