Shipping Information

ALL NZ ORDERS ARE NOW AGE RESTRICTED:

All parcels will be sent with a visible R18 sticker and require a ID to be sighted on delivery. 

Unfortunately we will not be able to give authority to leave as NZ POST or FASTWAY requires ID for all Vaping products. IF the parcel cannot be signed for, the parcel will be sent to your postal depot for collection.

Delivery Information

All parcels dispatched by The Vape City will contain a tracking number. The tracking number is required to locate and make changes to your parcel during delivery. It is your responsibility to not share your tracking number with others. We will not be liable for any unauthorized changes made on your parcel with your tracking number. 

How long does shipping take?

We offer fast shipping as our orders are usually processed on the same day with overnight delivery. All orders are expected to be delivered within 1-3working days for New Zealand.

Please note that some orders may not be dispatched the same day due to stock or Courier services and may take up to 3 days to dispatch.

  1. New Zealand Shipping

Courier Service: nz post and Fastway 

Estimated Delivery

- Non-rural: 1-3working days

- Rural: 1-5 working days

- Overnight shipping is targeted but not guaranteed.

Shipping Fee

- Non-rural: $6.99 NZD (Free shipping on all orders over $39.90 NZD)

- Rural: $8.99 NZD (Free shipping on all orders over $79.90 NZD)

1.1. Shipping

  1. Orders placed before 2pm NZDT will be processed and dispatched on the same day.
  2. Orders placed after 2pm NZDT will be processed and dispatched the next business day.

iii. Orders made on a New Zealand public holiday or weekend will be processed and dispatched the next business day.

  1. All orders will be dispatched with signature required.
  2. We will not take any responsibility for any lost or stolen parcels for any non-signature or Authority to Leave (ATL) orders.

1.2. Authority to Leave (ATL)

The Vape City is not responsible for any lost, damaged or stolen parcels if your parcel has been successfully delivered with Authority to Leave (ATL) by NZ Post. If your property is under ATL with Courier, it is your responsibility to make sure that the parcel is delivered successfully. For more information, please visit the Courier website.

1.3. Additional Fees

At the unlikely event, we may require you to pay shipping fees should you have provided us an address that does not accurately charge you the correct shipping fee. Should this occur, we may place your order on hold and will contact you (via phone/email) to let you know.

1.4. Redirection

To ensure that parcels are delivered correctly,The Vape City cannot process any request for a redirection once a parcel has been dispatched. Please contact or visit the Courier website with your tracking number to request a redirection.

The Vape City is not responsible for any lost, damaged or stolen parcels if your parcel has been redirected.

1.5. Lost or Stolen Parcels

The Vape City is not responsible for any lost or stolen parcels upon delivery. If your parcel has been lost or stolen, please contact Courier Company to open an investigation. Failure to do so may result in no compensation from NZ Post.and Fastway.

1.6. Parcel not received

If your parcel has been marked as delivered but you have not received it:

  1. Contact us within 48 hours from the time it has been marked as delivered.
  2. Please check around your property to ensure that it may not be left out of sight.

iii. Please allow up to 10 working days from the time that you have contacted as an investigation will be opened with NZ Post or Fastway.

- As the delivery is made by NZ Post or Fastway, we cannot ship a replacement parcel until NZ Post has completed their investigation.  Our team will keep you updated once the investigation has been completed.

  1. If you wish to dispute any outcome by NZ Post or Fastway Investigation, please contact them directly.