Refund Policy

The Vape City  will fulfill its obligations in relation to faulty goods under the Consumer Guarantees Act but please be advised that we do not accept returns on in-store purchases in "change-of-mind" situations.

Hookah products, e-cigarettes or vaping devices must remain unused. E-liquids must remain sealed.

Any item purchased on SALE is non-refundable.

If you encounter any product problems, please CALL or EMAIL us as soon as posible and we will provide suggestions for corrective measures to correct such problems.

Returning Online:

We only need you to provide proof of purchase and pay for the return shipment;

We may refuse to exchange or refund an item where the item has been used, worn or damaged and is no longer in an acceptable sell-able condition.

we will handle the rest as quickly as we can; whether you want a replacement, a new product.


Sale Product

For returns on promotional items, all items included in the promotion need to be returned. When a promotional item included in the original transaction is not returned, the value of the promotional item will be deducted from the refund amount.

Exceptions

1. 
   Glass Items
   
   There is no warranty for glass items (such as shisha glass vases and bowls or parts) broken, chipped or scratched after leaving the store.
   
   When you are pushes in store, please check the items carefully with staff before leaving the store.
   
   2. Vaporizers
   
   The Vaporizers must be cleaned after each use, otherwise it may be blocked. No guarantee is provided for tobacco dyeing, as this is an inevitable result of product use.
   
   The Vaporizers is only used for tobacco sales. Different Vaporizers will produce different amounts of smoke and taste, so please choose carefully before buying, because the warranty does not cover changing ideas or improving smoke or taste.
   
   3. E-cigarette Device
   
   Ensure that all electronic cigarette devices have no manufacturing defects within 3 months. If you encounter any product problems, please call us first, we will provide suggestions for corrective measures to correct such problems.
   
   The Vape City does not guarantee damage caused by misuse, incorrect installation or incorrect storage. We assume no responsibility for any accidental or indirect losses. Except for faulty batteries, e-cigarette accessories cannot be replaced or refunded.
   
   Different type of vapes have different warranty periods. All products from the date of purchase are not eligible for warranty.
   
   

• Disposable e-cigarette within 7 days of purchase
• Closed pods system is within 30 days of purchase
• Vape pen is within 90 days of purchase,

Please confirm the warranty period with the staff

4. Batteries，Chargers, & Scales

Like Batteries, Chargers and Scales are not all created equal. Accordingly, their prices and warranty periods differ. In any event, none are for more than one month.

please check the warranty period at the time of purchase.

- Batteries

1. Different electronic gadgets use different types of batteries also with different price
   ii. Different types of batteries have different life-spans and recharging cycles. None of them last a human “life-time”.
   

-- Scales

1. All scales do not include calibration weights
   ii. scales cannot be exchanged after use due to a change of mind or the like, so please choose carefully;
   

PLEASE BE ADVISED THAT WE DO NOT ACCEPT RETURNS ON IN-STORE PURCHASES IN "CHANGE-OF-MIND" SITUATIONS.